Support
How can we help?
Answers to the questions we hear most, plus a direct line to a human. CADENCE is founder-led, so a real person reads every message.
Talk to a human
Email support, answered personally by the founder. We reply within one business day. The more detail you share, the faster we can help.
Getting started
From sign-up to your first food-cost number in about ten minutes.
How quickly will I see something useful?
Most owners reach the first real number in under ten minutes. You connect your point-of-sale, confirm the menu items it imports, enter ingredient costs for a few top dishes, and the Command Center shows the food-cost percentage on each one against the industry target.
Do I need a credit card to try CADENCE?
No. The trial runs for 14 days with no payment method required. The Service simply pauses at the end of the trial until you choose to start a paid plan, and everything you built is waiting when you do.
What should I have ready before I start?
Your point-of-sale login (Square or Toast in V1) so CADENCE can pull your sales and menu, and a rough idea of the ingredient costs for your top few dishes. That is enough to reach the food-cost moment that makes the Service worth paying for.
Can my managers and staff use it too?
Yes. You can invite your team and assign roles. Owners see everything, while managers and staff get the access appropriate to their role. You stay in control of who can see and change what.
Is there a done-for-you setup option?
Yes. White-glove onboarding is a one-time add-on where we handle the setup and data migration for you. Email us and we will walk you through it.
Account & billing
Plans, renewals, cancellation, and how charges work.
How much does CADENCE cost?
The Starter plan is $149 per month for one location. The Pro plan is $299 per month and adds the financial, customer, and vendor modules. Annual billing saves roughly twenty percent. Current pricing always appears in your billing settings before you confirm.
When am I charged?
Never during the 14-day trial. When you start a paid plan, billing is handled securely by Stripe and renews automatically each cycle until you cancel. We email you before a trial ends so nothing is a surprise.
How do I change or cancel my plan?
Open your billing settings to upgrade, downgrade, or cancel, or email us and we will take care of it. Cancelling stops the next renewal; you keep access through the end of the period you already paid for.
Do you offer refunds?
Payments are non-refundable except where the law requires otherwise, and we do not prorate partial periods. Because you keep access until the end of a paid period after cancelling, you are never cut off early.
How do I update my card?
Update your payment method in billing settings, which opens a secure Stripe form. We never see or store your full card number.
Integrations & POS sync
How CADENCE connects to your point-of-sale and keeps data current.
Which point-of-sale systems do you support?
Square and Toast in V1. You connect securely with a few clicks, and CADENCE pulls in your menu and recent sales history automatically. More integrations are on the roadmap.
What information syncs?
CADENCE pulls in sales, covers, line items, and payments, and can push menu changes such as price, name, and availability back to a connected point-of-sale. The exact two-way features depend on the provider you connect.
Is CADENCE my system of record?
No, and that is by design. Your point-of-sale remains the authoritative source of truth. CADENCE is an overlay that reads from it and writes back carefully, so your operation never depends on us to keep running.
What happens if CADENCE is unavailable?
Your restaurant keeps operating normally on your own point-of-sale. When CADENCE comes back, a background reconciliation backfills anything missed, so a brief interruption has no effect on service.
Why does a figure sometimes look slightly behind?
Sync happens in the background so your edits never block. That means a number can be a little behind for a short window. CADENCE is honest about staleness and catches up on the next sync.
Your data & security
Who can see your data, how it is protected, and how to export or delete it.
Who can see my data?
Only you and the team you invite. Every organization is isolated at the database level with row-level security, so one restaurant can never reach another restaurant data. See the Privacy Policy for detail.
Is my data encrypted?
Yes. Data is encrypted in transit, and our hosting providers encrypt it at rest. We follow least-privilege access internally and log administrative actions.
Do you sell my data or use it to train AI?
No. We do not sell your information, and we do not use your data to train third-party AI models. AI features send only what is needed to produce a response, to a provider contractually restricted from training on it.
How do I export my data?
Email our privacy inbox and we will provide a copy of your data. After cancellation you can request an export within 30 days.
How do I delete my account and data?
Email our privacy inbox to request deletion. We honor access, correction, and deletion requests, including under CCPA and GDPR, within 30 days.
How do I turn on two-factor authentication?
Enable multi-factor authentication from your security settings. We strongly recommend it for every owner account.
Email & notifications
The messages CADENCE sends and how to control them.
What emails will I receive?
Essential account messages such as sign-in, trial, and billing notices, and the optional daily owner briefing with last night numbers and what needs your attention.
How do I turn off the morning briefing?
Turn the briefing off in your Advisor settings, or use the unsubscribe link at the bottom of any briefing email. You can turn it back on whenever you like.
How do guest review-request emails work?
When you enable review requests, CADENCE emails recent guests on your behalf and routes happy guests to leave a public review. Every guest email carries a one-click unsubscribe link, and an opt-out is honored across every restaurant on the Service.
How do I unsubscribe?
Every commercial email includes a one-click unsubscribe link and our mailing address in the footer. One click stops that stream. Essential account messages continue while your account is open.
Troubleshooting
Quick fixes for the most common snags.
My numbers look wrong.
First confirm your point-of-sale is still connected on the Integrations page and has synced recently. If a figure still looks off after a sync, email us with the details and we will dig in.
My point-of-sale disconnected.
Connections can expire. Reconnect from the Integrations page in a few clicks and your data will resume syncing. Reach out if it will not reconnect.
I did not receive an email from CADENCE.
Check your spam folder and confirm the address on your account. If you previously unsubscribed, that address is on our opt-out list; email us and we will sort it out.
My food-cost percentage seems off.
Food cost is only as accurate as the recipe behind it. Confirm the ingredient costs and the units on the recipe, since a unit mismatch is the usual culprit. We are glad to review a recipe with you.
Still stuck?
If you did not find your answer here, send a note. We would rather hear from you than have you guess.
Email drew@dgbinnovations.com