Terms of Service

1. Acceptance of these Terms

By creating an account, starting a trial, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you are using the Service on behalf of a business, you confirm that you are authorized to bind that business, and “you” refers to that business. If you do not agree, do not use the Service.

2. Who we are

CADENCE is a product of DGB Innovations LLC, a limited liability company. All references to the Service, billing, and support are provided by DGB Innovations LLC. You can reach us any time at drew@dgbinnovations.com.

3. What the Service does

CADENCE helps independent restaurants run the back office: a daily Command Center, point-of-sale synchronization, recipe and food-cost costing, and additional operational modules. The Service connects to third-party systems you authorize (for example, your point-of-sale provider) and presents information and estimates to help you make decisions. We add, change, and remove features over time.

The Service is an operational overlay, not a system of record. Where the Service synchronizes with an outside system such as your point-of-sale, that outside system remains the authoritative source of truth. We make a good-faith effort to keep data current, but figures shown in CADENCE may be delayed, incomplete, or estimated.

4. Eligibility and your account

The Service is offered to businesses in the United States. You must be at least 18 years old and able to form a binding contract. You agree to provide accurate information, to keep it current, and to keep your login credentials confidential. You are responsible for all activity under your account, including the actions of managers and staff you invite. Notify us promptly at drew@dgbinnovations.com if you suspect unauthorized use. We offer multi-factor authentication and recommend that you enable it.

5. Free trial

New accounts may start a free trial of CADENCE. No payment method is required to begin the trial. At the end of the trial period the Service is paused until you start a paid subscription. We may modify or discontinue trials at any time.

6. Subscriptions, billing, and renewal

Paid plans are billed in advance through our payment processor, Stripe. Current plans and prices are shown in the application at sign-up and in your billing settings. By starting a paid subscription you authorize us, through Stripe, to charge your payment method on a recurring basis (monthly or annual, as selected) until you cancel.

• Auto-renewal. Subscriptions renew automatically at the end of each billing cycle at the then-current price for your plan.
• Taxes. Stated prices do not include taxes. You are responsible for any applicable sales or use taxes.
• Price changes. We may change prices. We will give notice before a change takes effect, and the new price applies on your next renewal.
• Failed payments. If a charge fails, we may retry and may suspend the Service until payment succeeds.

7. Cancellation and refunds

You may cancel at any time from your billing settings or by emailing drew@dgbinnovations.com. Cancellation stops the next renewal; it does not retroactively refund the current period. Except where required by law, payments are non-refundable and partial periods are not prorated. After cancellation you retain access through the end of the period already paid for.

8. Your data and content

“Customer Data” means the information you and your team enter or connect to the Service, including menu items, recipes, ingredient costs, sales and labor data pulled from systems you authorize, and information about your guests that you choose to store. As between you and us, you own your Customer Data. You grant us a limited license to host, process, and transmit Customer Data solely to operate, secure, and improve the Service for you, and as described in our Privacy Policy.

You are responsible for your Customer Data and for having the rights and permissions needed to provide it, including any notice or consent required before you upload information about your guests or staff. You must not upload information you are not permitted to share. With respect to data about your own guests and staff, you are the controller of that information and we act as your processor.

9. Third-party integrations

The Service can connect to third-party products you choose, such as your point-of-sale, payment, accounting, or messaging providers. Your use of those products is governed by their own terms and privacy policies, not ours. You authorize us to access and exchange data with those products on your behalf. We are not responsible for third-party products, for their availability, or for changes they make. Synchronization is provided as a convenience and the connected system remains the authoritative record.

10. AI and automated insights

Some features, including the AI Advisor and the daily owner briefing, generate suggestions, summaries, and estimates using automated systems and third-party model providers. These outputs can be incomplete or wrong and are provided for general operational guidance only. They are not financial, accounting, tax, legal, employment, or other professional advice. You are responsible for reviewing outputs and for decisions you make. For material decisions, consult a qualified professional.

11. Acceptable use

You agree not to:

• use the Service in violation of any law or regulation;
• access the Service to build a competing product, or resell, sublicense, or provide it to third parties except your own authorized users;
• reverse engineer, decompile, or attempt to extract source code, except to the extent that restriction is prohibited by law;
• probe, scan, or test the vulnerability of the Service, or breach security or authentication measures;
• upload malicious code, or interfere with or disrupt the integrity or performance of the Service; or
• access another organization data, or use the Service to send unlawful or unsolicited messages.

12. Intellectual property and feedback

The Service, including its software, design, and content (excluding Customer Data), is owned by DGB Innovations LLC and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction or obligation to you.

13. Service availability

We work to keep the Service available, but we do not guarantee uninterrupted or error-free operation, and V1 of the Service is not offered with a formal uptime commitment. We may perform maintenance, and we may modify or discontinue features. Because the Service is a non-authoritative overlay, a temporary interruption of CADENCE does not stop your restaurant from operating on its own point-of-sale and systems.

14. Disclaimer of warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be accurate, reliable, secure, or available at any particular time, or that figures, estimates, or insights it presents are correct. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

15. Limitation of liability

To the fullest extent permitted by law, DGB Innovations LLC and its owners and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the Service, even if advised of the possibility. Our total liability for any claim arising out of or related to the Service is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim. These limits apply regardless of the theory of liability and form an essential basis of the bargain.

16. Indemnification

You agree to indemnify and hold harmless DGB Innovations LLC from claims, losses, and expenses (including reasonable legal fees) arising out of your Customer Data, your use of the Service, your violation of these Terms, or your violation of any law or the rights of a third party, including your guests or staff.

17. Term and termination

These Terms apply while you use the Service. You may stop at any time by cancelling and closing your account. We may suspend or terminate access if you breach these Terms, if required for security or legal reasons, or if we discontinue the Service. On termination, your right to use the Service ends. For a period of 30 days after termination you may request a copy of your Customer Data by emailing drew@dgbinnovations.com, after which we may delete it in the ordinary course. Sections that by their nature should survive termination will survive.

18. Changes to the Service and these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the application or by email. Continued use of the Service after a change takes effect means you accept the updated Terms.

19. Governing law and disputes

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-laws rules. Before filing any claim, you agree to first contact us at drew@dgbinnovations.com and attempt in good faith to resolve the matter informally. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Georgia, and you consent to their jurisdiction and venue.

20. General

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, agency, or employment relationship.

21. Contact

DGB Innovations LLC
[ Set CADENCE_MAILING_ADDRESS - required on commercial email ]
drew@dgbinnovations.com